HERB'S SUPPLY
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    • IRRIGATION >
      • DRIP IRRIGATION
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      • ANDEN DEHUMIDIFIERS
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        • Quest 876 PPD Dehumidifier
        • Quest 506 PPD Dehumidifier
        • Quest 225 PPD Dehumidifier
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        • Quest F9 Air Mover
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      • ENVIRONMENTAL CONTROLS
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973.944.4940

Return Policy

Herb's Supply, LLC - Standard Return Policy
STANDARD RETURN POLICY:
  1. Stock items are subject to a 20% restock charge
  2. Special ordered items are non-returnable and non-cancelable
  3. Custom fabricated items are non-returnable and non-cancelable
  4. Items must be in their original packaging and in re-sellable condition
  5. All return requests must be placed within 60 days from date of delivery
  6. Return freight is customer’s responsibility
  7. Please notify us immediately of any defective items as some OEM’s have time sensitive claims
  8. Credit will be issued at the sole discretion of Herb’s Supply

RMA & WARRANTY POLICY:
Most items require a formal Return Material Authorization (RMA) process to file a manufacturer's warranty claim. Herb's Supply helps coordinate the RMA process and communication with the manufacturers. The RMA process can often being time consuming and frustrating, please be assured our team does everything possible to advocate for our customers.

The RMA process requires shipping the product back to the manufacturer for inspection at the customer's expense. The manufacturers typically do not cover shipping costs associated with the RMA inspection process and return shipment. The customer is responsible for ALL shipping costs associated with the RMA process that are not covered by the manufacturer.

Please be aware that critical items such as pumps and sensors may require the customer to purchase an additional spare part to replace the original part while an RMA process is ongoing. As it often take a few weeks to a couple months for manufacturers to resolve the RMA process, we strongly encourage our customers to buy spare parts of critical items.

Please contact us at 973-944-4940 or [email protected] to request a return.  We will do everything possible to help our customers!
Copyright 2020
Herb's Supply, LLC
973-944-4940
[email protected]
Return Policy
  • Shop Products
    • IRRIGATION >
      • DRIP IRRIGATION
      • VALVES & SOLENOIDS
      • PUMPS
      • DOSATRON NDS
      • Irrigation Controls
      • ATHENA NUTRIENTS
      • Flex Hose & FloPlast Fititngs
      • PVC FITTINGS
      • STORAGE TANKS
      • pH Meters
    • Plumbing >
      • PVC Fittings
      • Valves & Solenoids
      • Pumps
      • FloPlast Flex Hose
    • Water Purification >
      • WATER PURIFICATION SYSTEMS
      • FILTERS & COMPACT RO"S
      • Plastic Tanks
      • Booster Pumps
    • Dehumidifiers >
      • ANDEN DEHUMIDIFIERS
      • QUEST DEHUMIDIFIERS >
        • Quest 876 PPD Dehumidifier
        • Quest 506 PPD Dehumidifier
        • Quest 225 PPD Dehumidifier
        • Quest H5 Air Scrubber
        • Quest IQ Series HVAC
        • Quest F9 Air Mover
    • ROLLING BENCHES >
      • ROLLING BENCHES
      • FLEX HOSE & FLOPLAST FITTINGS
      • TRAY BULKHEAD FITTINGS
    • AIR + ENVIRONMENTAL >
      • ENVIRONMENTAL CONTROLS
      • FANS
      • CO2 Controls
      • ODOR & PURIFICATION
    • Greenhouse Supplies >
      • Nutrients
      • FABRIC POTS & GROW MEDIA
      • pH Meters
  • SHOP BRANDS
    • Anden
    • Asahi/America
    • Athena
    • BlueLab
    • DAB ESybox
    • Dosatron
    • FloPlast
    • Irritec
    • Netafim
    • Norwesco
    • Pedrollo
    • Spears
    • TrolMaster
  • SERVICES
    • DESIGN + INSTALLATION
    • FERTIGATION SYSTEMS
    • Project Intake Form
    • Micro Cultivation Design
  • COMPANY
    • RETURN POLICY
    • CAREERS
    • FloPlast Fittings
    • BLOG
    • TECH TALK
  • CONTACT US